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Shipping Questions

Questions about shipped orders

When will my order be shipped?

Our standard processing time for orders is 7 to 10 business days with an additional 2-3 business days for shipping.

When will I receive my tracking number?

You will receive a shipment confirmation email once your order ships and tracking number within 24-48 hours of your order being dispatched. Be sure to check spam/junk folders as at times notifications may land there instead of the inbox.

My tracking says delivered, but I haven't received my order- what do I do?

You will need to contact the carrier directly to file a claim. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777)Please make sure to also enter the correct shipping address – street number and