All articles

Order Questions

Questions about active orders

Why is my transaction not going through?

Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or c

Why Did I receive an email to verify my order?

Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.